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Frequently Asked Questions

About Stop And Host
• Why should I choose Stop And Host?
• How can I contact Stop And Host?
• How long have you been in business?
• How much hosting experience do you have?

Billing & Ordering
• What methods of payment do you accept?
• Do you have discounts for pre-payment?
• When will I be billed?
• Why was my order marked as fraud?
• How do I cancel services?
• How long does it take to setup my account?
• How do I make changes to my account?
• Can I upgrade my account at any time?
• Can I add an extra package to my configuration at any time and is downtime involved?
• Are there any hidden costs?
• Is there a money-back guarantee?

Regulations & Guarantees
• Do you offer any SLA or Uptime Guarantee?
• Where can I view your Terms and Conditions?
• Where can I view your Acceptable Use Policy?
• May I host adult material?
• May I use streaming software?
• Do you provide services to international customers?

Connectivity
• Who is your backbone provider?
• How is bandwidth measured?
• How is extra bandwidth billed?
• Do you offer unmetered plans?

Support
• What type of Support do you offer?
• How do I communicate via tickets?
• What Operating System (OS) is installed?
• Does my account get a control panel? If so, what control panel?
• How do I access my account?
• Will I have full, root access?
• Can I change my account password?
• What are the nameservers?

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